Terms of Service
The fine print, minus the fine print.
A quick rundown of what to expect when you use this site and work with us. Nothing tricky, just the basics in plain English.
Last Updated: 5.29.26
Welcome. These Terms of Service (“Terms”) cover your use of nekwebdesign.com (the “Site”) and the apps we run at onboarding.nekwebdesign.com and customer-support.nekwebdesign.com. By using any of them, you agree to these Terms.
These sites and apps are operated by NEK Web Design Services, LLC, a Vermont limited liability company (“NEK,” “we,” “us,” or “our”).
If anything’s unclear, email .
1. Who Can Use the Site
You need to be at least 18 and able to enter into a binding contract. By using the Site, you confirm you meet that bar.
2. What the Site Does
nekwebdesign.com is a marketing and information site for NEK Web Design Services. Through the Site, you can:
- Read about our packages, pricing, and portfolio
- Submit a contact form or a longer pricing inquiry
- Use the public pricing estimator to ballpark a project cost
- Link out to our client-only apps (onboarding and customer support)
Using the Site does not, by itself, make you a NEK client. Client work is governed by a separate signed Master Services Agreement (MSA). Any quote, estimate, or message exchanged through the Site is an inquiry, not a binding agreement.
3. Forms, Inquiries, and the Pricing Estimator
When you submit a form on the Site:
- You agree the information is accurate and submitted by you;
- We may use it to respond, evaluate fit, and follow up about NEK’s services;
- We may store and process it as described in our Privacy Policy.
The pricing estimator gives you an automatic ballpark based on the options you select. It’s a starting estimate, not a binding quote. Final pricing is confirmed in writing after a kickoff conversation.
We are not obligated to respond to or accept any inquiry.
4. The Onboarding App (onboarding.nekwebdesign.com)
If you become a client, you’ll complete a 10-step onboarding wizard. By using it:
a. You confirm the information you provide is accurate.
b. You confirm you own or are licensed to use the logos, photos, and other materials you upload.
c. You acknowledge the consent flags you check, including:
- Whether you allow NEK to use AI-generated copy on your site
- Whether you allow NEK to pull images and copy from your social media accounts
d. You understand the information you submit is used to design and build your site, and may be processed by the service providers listed in our Privacy Policy.
5. The Customer Support App (customer-support.nekwebdesign.com)
If we issue you a login to our customer support app:
a. You’re responsible for keeping your login credentials safe and for everything that happens under your account.
b. You agree to tell us right away if you suspect unauthorized access.
c. We may suspend or terminate your access for misuse, non-payment, or termination of the underlying client relationship.
6. Payments
Invoices and quarterly hosting and maintenance fees are processed through our payment processor. By submitting a payment you agree to the processor’s terms and authorize the charge.
- We don’t store full credit card numbers on our servers.
- Quarterly hosting and maintenance fees auto-renew until cancelled per the Hosting & Maintenance Agreement.
- All fees, including the 50% project deposit, are non-refundable except as expressly provided in your signed Master Services Agreement.
7. Acceptable Use
You agree not to:
- Use the Site for any illegal purpose or in violation of these Terms;
- Try to access any part of the Site, app, or account that isn’t yours;
- Interfere with or disrupt the Site, including by uploading malware, scraping at high volume, or running denial-of-service activity;
- Submit false, misleading, or impersonating information;
- Reverse engineer, decompile, or copy any part of the Site or apps except as the law allows;
- Harvest contact information from the Site or send unsolicited communications using it.
We may suspend or terminate your access for any of the above.
8. Intellectual Property
Everything on the Site that isn’t yours belongs to NEK or its licensors: text, graphics, logos, images, code, portfolio work, our section library, our build tools, and our reusable component patterns. All of it is protected by copyright, trademark, and other laws.
You can view and use the Site for your own non-commercial purposes. You can’t copy, reproduce, distribute, or modify content on the Site without our written permission, beyond what fair use allows.
The “NEK Web Design” name and logo are trademarks of NEK Web Design Services, LLC.
For client deliverables, ownership and license terms are spelled out in the Master Services Agreement. NEK keeps the rights to its section library, build tooling, and reusable patterns, even when those are embedded in a client’s delivered site.
9. Third-Party Links and Services
The Site may link to or use third-party services (payment processors, analytics, bot protection, embedded widgets, etc.). We don’t control those third parties and we’re not responsible for their content or practices. Your use of them is subject to their own terms and policies.
10. Disclaimers
THE SITE AND APPS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SITE OR APPS WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT INFORMATION ON THE SITE IS ACCURATE, COMPLETE, OR CURRENT. ESTIMATOR RESULTS ARE BALLPARK ESTIMATES, NOT GUARANTEED PRICING. PORTFOLIO RESULTS DESCRIBED ON THE SITE ARE SPECIFIC TO PRIOR CLIENTS AND ARE NOT A PROMISE OF SIMILAR RESULTS.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEK AND ITS OWNER, EMPLOYEES, AND CONTRACTORS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR APPS, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.
OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID NEK IN THE 6 MONTHS BEFORE THE CLAIM OR (B) $100.
Some jurisdictions don’t allow these limitations, so they may not apply to you in full.
12. Indemnification
You agree to indemnify and hold NEK harmless from any claims, damages, losses, or expenses (including reasonable attorney’s fees) arising from your use of the Site or apps, your violation of these Terms, or your violation of someone else’s rights.
13. Termination
We may suspend or terminate your access to the Site or apps at any time, with or without notice, for any reason, including a violation of these Terms. Sections 6, 8, 10, 11, 12, and 14 survive termination.
14. Governing Law and Venue
These Terms are governed by Vermont law, without regard to conflict-of-law rules. Any dispute arising from these Terms or your use of the Site or apps will be resolved exclusively in the state or federal courts located in Vermont, and you consent to personal jurisdiction in those courts.
15. Changes to These Terms
We may update these Terms. The “Last Updated” date at the top shows when. Material changes will be posted on the Site. Continued use after the change means you accept the updated Terms.
16. Other Stuff
Entire agreement. These Terms, the Privacy Policy, and any signed agreement between you and NEK are the entire agreement.
Severability. If any part is unenforceable, the rest stays in effect.
No waiver. Our not enforcing something now doesn’t mean we won’t enforce it later.
Assignment. You can’t assign these Terms. We can assign them in connection with a sale or transfer of our business.
Contact.